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Gift Card and eVouchers FAQ

The perfect present for any occasion, What You Sow Gift Cards and eVouchers offer the gift of choice to your loved ones.

Our vouchers are available in denominations of £10, £25 and £50 and come in the form of either a Gift Card or an eVoucher.
Both types can be ordered online and a unique voucher code is sent via email to you to use as payment for a What You Sow order. Both Gift Cards and eVouchers can only be redeemed online.

Each voucher is valid for 12 months from the date of issue (For any gift cards purchased form October onwards, this will be 12 months from the following January) and may be redeemed online against any purchase made from What You Sow including covering the cost of postage. It is non-refundable and cannot be exchanged for cash.

What is the difference between a Gift card and an eVoucher?
Both gift cards and eVouchers can only be ordered and redeemed online and come in the form of a code to be input at checkout as payment.
If you order a Gift Card, we will post you a pretty What You Sow greetings card for you to present to your loved one, you will just need to write the unique code inside (you'll receive the code by email which you can then print out or forward on).

If you order an eVoucher we will not send you a card in the post, you will simply receive an email. This option appeals to people who want to use their own card or for those who have left it a little bit late and wish to print out the eVoucher directly to give to the recipient.
There is no difference in cost or redeemable value between the two types.

How will I know how much money is on my Gift Voucher?
The email sent with the purchase of the voucher states the value of the voucher. For printed gift cards, the card itself will tell you the value.

Do I need to use my voucher in a single transaction? No, gift cards can be used for as many transactions as the balance allows.

Can vouchers be used as part payment? Yes, you can use your voucher in combination with a PayPal/ credit/debit card payment if the total cost of the order exceeds your gift card or eVoucher balance.

What if I don’t spend it all at once and how can I check my balance?
If you choose not to spend it all in one go the balance will remain on your account for your next order and you can see this each time you check out on the order confirmation page. Alternatively, when you are logged into your What You Sow account you can open your voucher using the email link you were sent upon receipt and your remaining balance will be displayed. If you don’t have the email anymore, drop us a line at whatyousow@gmail.com stating your full name and the voucher code and we can let you know the outstanding value.

How long is my What You Sow gift voucher valid for?
Your voucher is valid for 12 months from the date of issue. (For any gift cards purchased form October onwards, this will be 12 months from the following January).

Can I use my What You Sow gift voucher anywhere else or exchange it for cash?
No, your voucher can only be redeemed online at www.whatyousow.co.uk. Gift vouchers are non-refundable and cannot be exchanged for cash.

What if I require a refund on an item that I have paid for with a voucher?
Any refunds on orders placed with your voucher will be credited back to your What You Sow account to be used for your next order.

Can vouchers be topped up once credit has been used up?
No, a new voucher will need to be purchased.

What if I need you to send a Gift Card directly to the recipient?
We are very happy to do this for you and if you like we can write some text inside the card in our very best handwriting. Once you have ordered the voucher online, forward the email containing the code to whatyousow@gmail.com stating your name and very clearly the name and address of the recipient plus what you would like us to write inside the card.

How do I use my gift card or eVoucher?
Your gift voucher can be used to purchase anything in the What You Sow shop by entering the unique code at the checkout. Your gift card or eVoucher holds a balance which can be spent over multiple transactions.
Visit www.whatyousow.co.uk to browse our selection of beautiful gardening gifts and use “add to cart” to select any items you wish to purchase. Once you are ready to check out, review your shopping cart and select the “checkout” button. You will be taken to PayPal, our secure payment system where you can enter your billing and delivery information. After this, you will return to What You Sow where you will be asked “Have a Gift Card? Enter it here”.

Simply enter your unique voucher code and select “Apply”. A label will appear above the text box with the code partially hidden and the available balance.
 

If the balance available on the voucher is greater than or equal to the order total, you can simply click theComplete my purchase” button.
If the balance available on the voucher is less than the order total, you will be prompted to choose an additional payment method to cover the difference.
The balance remaining on your gift card is displayed on the order confirmation page.
 
When you are logged in to your What You Sow account you can open your voucher using the email link you were sent upon receipt and your remaining balance will be displayed.